Warranty Information

Warranty Information for Homebuyers

At Hilmark Homes we follow the Consumer Code for Homebuilders

So what does this mean for you as a homebuyer?

The Consumer Code for Homebuilders is an industry led code of conduct for builders. It is designed to make the home buying process fairer and more transparent for you the purchaser.

The code is important to you because, it ensures that:

  • you are treated fairly
  • you know what levels of service to expect from Hilmark Homes
  • you are fully informed about your purchase and that you know your consumer rights
  • In the unlikely event that problems arise, you are provided with a speedy, low-cost dispute resolution scheme to deal with complaints

Your New Home 10 Year Warranty

We provide our homes with a two year builder’s warranty. Your home will be also be provided with a 10 year structural warranty from either NHBC or Global. Please refer to your selling agent/contract for details of the guarantee for your new home.

For more information about the Consumer Code for Home Builders and the Consumer Code for New Homes please follow these links:

My home has an NHBC Warranty

NHBC offer a Home User Guide online portal that will have all the information you need about your 10 year NHBC Warranty and insurance policy as well as lots of useful guidance about moving into and living in your brand new home.

For more information please follow this link:

My home has a Global Warranty

Global provide you with information online on the protection of your new home for 10 years from date of final construction completion.

For more information please follow this link: